Help with Your Order
If something is wrong with your order, contact MooMenn so we can help. You do not need to wait 30 days before reporting a delivery problem.
When to get in touch
- A parcel has not arrived when expected or tracking needs investigation.
- An item is damaged, faulty or different from the product you ordered.
- You need help with a return or an order containing products from several brands.
How to contact us
Email care@moomenn.com with your order number, the email address used at checkout and a description of the issue. Include relevant photographs for a damaged or incorrect item.
MooMenn will help coordinate the enquiry with the relevant dispatching partner. Any resolution depends on the circumstances and your applicable rights; this page does not replace or limit those rights.
Returning an item
Read our returns policy and obtain the appropriate return instructions before sending a parcel. Different products may need to be returned to different locations.
