Shipping & Delivery
MooMenn is a multi-brand marketplace. Delivery arrangements depend on the products in your basket, the fulfilment partner and your delivery address.
Before you order
Review the delivery information on the product page and the delivery options, charges and estimates shown at checkout before making payment. We do not apply one express-delivery promise to every product or brand.
Need an item for a particular date? Contact us before ordering with the product and your delivery postcode so we can request clarification. Do not assume an item will arrive in time for an occasion without checking its delivery information.
Orders from more than one brand
Products may be dispatched by different fulfilment partners and arrive in separate parcels, at different times. Separate shipments may have separate tracking details. Review the delivery charges for your complete basket before payment.
Tracking your order
Use the tracking information in your dispatch messages or view your orders for available order updates. If you have not received an expected update, contact us with your order number and the email address used at checkout.
Delivery questions or problems
Let MooMenn know if a delivery is late, missing, damaged or incorrect. Please include the order number and affected item. You do not need to wait for an arbitrary extra period before reporting a problem.
Digital products
Listings identified as digital downloads or online resources are not physical parcels. Check the product listing for what is included and how access is supplied.
Returns & your rights
See our Returns & Refunds Policy for cancellation and return information. Nothing on this page limits your statutory rights. Delivery arrangements already agreed for an existing order are not replaced by a later website update.
